Payment Policy

Last Updated: October 9, 2025

Store Name: Ilovetenn Store

Support Email: support@ilovetenn.com

Business Address: 5682 Willow Rd, Hendersonville, NC 28739, United States

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

At Ilovetenn Store, we believe that the luxury of shopping for high-end fashion—from stunning Maxi Dresses to sophisticated Evening Gowns—should be matched by a seamless and secure checkout experience. We are committed to providing a payment environment that is not only convenient but also grounded in industry-leading security protocols.

When you shop at ilovetenn.com, you are choosing a partner that values your financial integrity. This Payment Policy outlines our accepted payment methods, the advanced security measures we employ, and our commitment to protecting your data throughout every transaction.

1. Accepted Payment Methods

To ensure that every customer can purchase their favorite Cocktail Dresses and Casual Sets with ease, we support a wide range of globally recognized and trusted payment providers.

  • Credit and Debit Cards: We accept all major cards, including Visa, MasterCard, American Express, and Discover.

  • Digital Wallets: For faster checkout, we support PayPal and other secure digital payment options as displayed during the final step of your purchase.

  • Currency: All transactions on ilovetenn.com are processed in U.S. Dollars ($ USD). If you are shopping from outside the United States, your bank may apply a currency conversion fee based on their current exchange rates.

Note: To maintain the highest levels of security and digital tracking, we do not accept cash, personal checks, money orders, or direct bank wire transfers.

2. Industry-Leading Transaction Security

Your peace of mind is our priority. We understand that sharing financial information requires a high level of trust, which is why we invest in the latest protective technologies.

  • SSL/TLS Encryption: Our website utilizes Secure Sockets Layer (SSL) and Transport Layer Security (TLS) technology. This creates an encrypted link between our web server and your browser, ensuring that all data passed between the two remains private and integral.

  • PCI Compliance: Ilovetenn Store is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS). This means our systems and our third-party processors meet the most stringent requirements for handling, transmitting, and storing cardholder data.

  • Data Privacy (Non-Storage Policy): To further protect you, Ilovetenn does not store or have access to your full credit card numbers, CVV codes, or sensitive banking credentials. We only receive a secure "token" or transaction ID from the processor to confirm that your payment was successful.

3. Order Verification & Fraud Prevention

To maintain a safe shopping community for everyone, we employ automated fraud detection systems. High-end fashion is a frequent target for unauthorized transactions, and we take proactive steps to prevent them.

  • Immediate Confirmation: Once a transaction is successfully authorized, you will receive an automated Order Confirmation Email. This serves as your receipt and proof of purchase.

  • Verification Flags: If an order is flagged by our system as potentially unauthorized or high-risk, our team may reach out to you via support@ilovetenn.com to request additional verification.

  • Order Cancellation: Ilovetenn reserves the right to cancel any order that fails our security checks or appears to be fraudulent. In such cases, the cardholder will be refunded in full, and the transaction will be voided to prevent unauthorized charges.

4. Billing and Pricing Transparency

We believe in "no surprises" at checkout. The price you see on the product page for your Formal + Evening Dress is the base price.

  • Final Total: Your final checkout total will include the product price, the standard shipping fee of $6.99 USD, and any applicable state or local sales taxes based on your shipping address in the United States.

  • Promotions: If you are using a discount code or promotional voucher, ensure it is applied before clicking the final "Pay Now" button, as we cannot apply discounts retroactively once the payment is processed.

5. Refunds, Credits, and Disputes

Managing your money with fairness and transparency is a core value at Ilovetenn Store.

  • Refund Method: In accordance with financial regulations, all approved refunds must be issued strictly to the original payment method used at the time of purchase. We cannot issue refunds to a different card or bank account.

  • Timeline: Once Ilovetenn initiates a refund (within our 14-day policy window), the time it takes for the funds to appear in your account depends entirely on your financial institution. Typically, this takes 3–5 business days.

  • Chargebacks: We encourage all customers to reach out to us at support@ilovetenn.com first if there is a problem with an order. Initiating a chargeback without contacting us first can lead to delays in resolution and may result in the suspension of your account for future purchases.

6. Payment Support & Customer Care

If you encounter any technical issues during the checkout process—such as a declined card, a timed-out session, or a double-charge error—please do not hesitate to contact our dedicated support team.

Our team in Hendersonville is available to review transaction logs and assist you in completing your purchase smoothly.

  • Support Email: support@ilovetenn.com

  • Business Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST)

7. Policy Updates

Ilovetenn Store reserves the right to modify this Payment Policy at any time to stay compliant with evolving financial regulations and security standards. Any changes will be reflected on this page with an updated "Last Updated" date. We encourage our customers to review this policy periodically to stay informed about how we protect your transactions.