Return & Refund Policy

Last Updated: October 9, 2025

Store Name: Ilovetenn Store

Support Email: support@ilovetenn.com

Business Address: 5682 Willow Rd, Hendersonville, NC 28739, United States

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

At Ilovetenn Store, your satisfaction is our highest priority. We understand that finding the perfect fit or the right style for a special occasion can be challenging. Whether you purchased a Maxi Dress for a summer gala, a Cocktail Dress for a night out, or a Formal Evening Gown, we want you to feel confident and beautiful. If your purchase isn't exactly what you envisioned, our return and refund process is designed to be as seamless and supportive as possible.

By completing a purchase at ilovetenn.com, you acknowledge and agree to the terms and conditions outlined in this policy.

1. The 30-Day Elegance Guarantee

We offer a 30-day return window for all eligible items. This means you have 30 calendar days from the date your tracking number confirms delivery to initiate a return request. We believe this provides ample time to try on your garment and ensure it meets your expectations for quality and style.

Eligibility Criteria for Returns: To maintain the high standards of our fashion collection, items must meet the following strict requirements to be eligible for a refund or exchange:

Pristine Condition: The item must be unworn, unused, and unwashed. Any sign of wear will disqualify the return.
Visual Integrity: The garment must be free of odors (perfume, smoke), stains, pet hair, makeup smears, or deodorant marks.
Original Packaging: All original tags must remain attached to the garment. Items should be returned in their original protective packaging to prevent damage during transit.
Proof of Purchase: A copy of your order confirmation email or your order number must be provided.

2. How to Initiate Your Return

To ensure every return is handled with personal care, we do not use an automated portal. Instead, we provide personalized instructions for each customer.

Email Us: Contact our support team at support@ilovetenn.com.
Provide Details: Include your Full Name and Order Number.
Reason for Return: Briefly explain why the item didn't work out (e.g., sizing, color, or style preference).
Documentation: If the item is being returned due to a defect or error on our part, please attach clear Photo or Video evidence. This allows our quality control team to verify the issue and expedite your approval.

3. Damaged, Defective, or Incorrect Items

At Ilovetenn, we take immense pride in the quality of our Formal + Evening Dresses. However, if we make a mistake or an item arrives damaged, we take full responsibility for correcting it.

Reporting: Contact us immediately upon discovery of the defect.
Resolution: We will provide a pre-paid shipping label for the return and offer you a free replacement or a full refund.
Zero Cost to You: In cases of defects or incorrect items, Ilovetenn covers 100% of the return shipping costs.

4. Return Shipping Responsibilities

For standard returns (sizing issues, "changed my mind," or style preferences):

Customer Responsibility: The customer is responsible for the cost of return shipping.
Carrier Choice: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item, and Ilovetenn is not responsible for items lost or damaged by the carrier during the return journey.
Address for Returns: All approved returns must be sent to:

5682 Willow Rd, Hendersonville, NC 28739, United States.

5. Inspection and Approval Process

Once your return is received at our Hendersonville facility, it undergoes a formal inspection process:

Timeline: Our quality assurance team will inspect the item within 24–48 hours of arrival.
Outcome: You will receive an email notification regarding the approval or rejection of your refund.
Rejections: If an item is returned in a condition that violates our eligibility guidelines (e.g., makeup stains on a Cocktail Dress), we reserve the right to deny the refund. In such cases, the item can be shipped back to you at your expense.

6. Refund Timeline and Banking

If your return is approved, your refund will be processed immediately back to your original payment method.

Ilovetenn Processing Time: We issue the refund within 14 calendar days of the approval date.
Bank/Credit Card Processing: Please note that financial institutions often require an additional 3–5 business days to post the transaction to your account.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company. If you’ve done all of this and still have not received your refund, please contact us at support@ilovetenn.com.

7. Order Cancellations

We understand that plans can change. However, due to our fast processing times:

4-Hour Window: You must contact us within 4 hours of placing your order to receive a guaranteed full refund via cancellation.
Beyond 4 Hours: After this window, your order has likely entered the fulfillment or packaging stage. While we will try our best to halt the shipment, we cannot guarantee cancellation once the process has started.

8. Shipping Address Accuracy

Ilovetenn Store is not responsible for orders that are lost or undeliverable due to:

Incorrect addresses provided at checkout.
Typographical errors or missing apartment/suite numbers.
Failure to update address details within the 4-hour cancellation window. Please double-check your shipping details carefully. If a package is returned to us due to an address error, the customer will be responsible for the reshipping costs.

9. Final Sale Items

Certain items may be marked as "Final Sale" during promotional events or clearance periods. Final Sale items are not eligible for returns, refunds, or exchanges unless they arrive damaged or defective.

10. Contact Our Fashion Support Team

We are here to help you find the look you love. If you have any questions about this policy or need assistance with a specific order, please reach out during our business hours.