FAQs

Store Name: Ilovetenn Store

Support Email: support@ilovetenn.com

Business Address: 5682 Willow Rd, Hendersonville, NC 28739, United States

Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

At Ilovetenn Store, your satisfaction and trust are our top priorities. Whether you are picking out a Maxi Dress for a weekend getaway or a Formal Evening Gown for a gala, we want your experience to be flawless. Below are the most common questions regarding our shopping experience.

1. How does the checkout process work?

Shopping for your favorite Cocktail Dresses and Casual Wear is designed to be simple, fast, and secure:

  1. Browse our collections and add your favorite items to your cart.

  2. Click the cart icon in the top-right corner to review your selections.

  3. Click “Proceed to Checkout”, enter your shipping/payment details, and confirm your order.

  • Pro Tip: Always double-check your shipping address and contact info before submitting to ensure your beautiful new dress arrives at the right doorstep!

2. How is my shipping and payment information protected?

During checkout, you will provide your shipping address, billing details, and contact information. Our website uses advanced SSL encryption to keep your personal and payment data 100% secure. Ilovetenn Store does not store your full credit card numbers or CVV codes on our servers.

3. Which payment methods does Ilovetenn accept?

We accept multiple secure payment methods for your convenience:

  • Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.

  • Digital Wallets: PayPal and other secure options displayed at checkout. If you experience any issues during payment, please contact us at support@ilovetenn.com for immediate assistance.

4. Can I modify or cancel my order after purchase?

We process orders quickly to ensure timely delivery of your Formal + Evening Dresses.

  • The 4-Hour Window: You have exactly 4 hours from the time of purchase to request a modification (size/color change) or a full cancellation.

  • How to request: Email support@ilovetenn.com immediately with your Order Number. Once an order has entered the packing or shipping stage, changes are no longer possible.

5. How do I track my order?

Once your order has been dispatched (usually within 1 business day), you will receive a confirmation email containing your tracking number.

  • You can use this number on the carrier’s website (USPS, FedEx, or UPS) to track your package in real-time.

  • Note: Please allow 24–48 hours for the tracking information to update in the carrier's system after the initial scan.

6. What is Ilovetenn’s return policy?

If your purchase doesn’t meet your expectations, we offer a 30-day return window for eligible items.

  • All returned dresses must be unworn, unwashed, and in their original packaging with all tags attached.

  • Items must be free of makeup, perfume, or deodorant marks. For step-by-step instructions, please refer to our full Return & Refund Policy page.

7. What should I do if I receive a damaged or incorrect dress?

We sincerely apologize for any error. Please email support@ilovetenn.com within 48 hours of delivery with:

  1. Your Order Number.

  2. Clear photos or a video of the damaged or incorrect item. Our team will review your request promptly and arrange a free replacement or a full refund.

8. How can I reach customer support?

Our friendly support team in Hendersonville is ready to help!

  • Email: support@ilovetenn.com

  • Support Hours: Monday – Saturday | 8:00 AM – 7:00 PM (EST). We aim to respond to all inquiries within 24 hours.